Welcome! You can raise a request about your Wolfram supported product using the options provided. Please enter in as much information as possible so that we can assist you more efficiently.
{"xsrfToken":"ab40e6e118f9fc98cca03f641708423e92a5a2b6_lout","branding":{"id":"2","key":"itsample","name":"Product Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bd684bd5-eddc-4279-bd0c-23e4d5756733/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGNmYjliMi0zMmUxLTQ2ZWQtYjYzNy0wNTJhZjRlODEwOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkNjg0YmQ1LWVkZGMtNDI3OS1iZDBjLTIzZTRkNTc1NjczMyI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MjgwMDYsIm5iZiI6MTc0NDcyNzQwNn0.XJU17PIDqVN2YsT9CdbguaQHqVdydIK1wV6wDjYsCOo&client=94cfb9b2-32e1-46ed-b637-052af4e8108f&mode=fit","logoId":"bd684bd5-eddc-4279-bd0c-23e4d5756733","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Wolfram Manufacturing help center","sharedPortalName":"Wolfram Manufacturing Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Wolfram Manufacturing help center","sharedPortalName":"Wolfram Manufacturing Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/473f9f7d-d60e-4a50-b904-280530c7c184/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGNmYjliMi0zMmUxLTQ2ZWQtYjYzNy0wNTJhZjRlODEwOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3M2Y5ZjdkLWQ2MGUtNGE1MC1iOTA0LTI4MDUzMGM3YzE4NCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MjgwMDYsIm5iZiI6MTc0NDcyNzQwNn0.F2Ka_5iFqT8o3wKN45YEvY2EUoV2Eg6Ms36QIWjH4Nw&client=94cfb9b2-32e1-46ed-b637-052af4e8108f&height=300&mode=fit","bannerMediaApiFileId":"473f9f7d-d60e-4a50-b904-280530c7c184","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsample","projectId":10001,"serviceDeskId":2,"name":"Product Support","description":"<p>Welcome! You can raise a request about your Wolfram supported product using the options provided. Please enter in as much information as possible so that we can assist you more efficiently.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"33","name":"Need support? ","descriptionHtml":"","callToAction":"Need support? ","introHtml":"<p>Fill out the form, and including attachments such as support packages for Caron Engineering products, pictures, programs, etc.</p>","icon":10466,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"16","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"4","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"20","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"14","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"5","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"26","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"46","name":"Ontakt Installation/Commissioning","descriptionHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Agents, only start this installation workflow AFTER the PO is received.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Upon completion of this ticket, assign this ticket to yourself or another agent.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>For \"Raise request on behalf of...\" field, enter customer's email.</li>\n</ul>","callToAction":"Ontakt Installation/Commissioning","introHtml":"<p>Allows customer and Wolfram to track Ontakt installation/commissioning process and communicate in one portal</p>","icon":10570,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"7","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"10","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"12","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"24","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"30","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"28","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"22","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"48","name":"TMAC Commissioning Process","descriptionHtml":"<p>Wolfram Agents, please attach</p>","callToAction":"TMAC Commissioning Process","introHtml":"<p>Customers, please use the \"Request support\" request type to get support from Wolfram's technical service team</p>","icon":10511,"iconUrl":"https://wolframmfg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Product Support"}],"orderMapping":{"13":[33],"18":[33,12],"11":[33],"2":[1,5,10,28,30],"1":[1,2,7,10,22],"3":[2,18,20,22,24,26],"8":[7,10,12],"7":[7,12,28]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WIN","userLanguageHeader":"Wolfram Manufacturing Help Center","userLanguageMessageWiki":"","defaultLanguageHeader":"Wolfram Manufacturing Help Center","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGNmYjliMi0zMmUxLTQ2ZWQtYjYzNy0wNTJhZjRlODEwOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3Mjg2MDYsIm5iZiI6MTc0NDcyNzQwNn0.MaPo5O8YwexUpPDLeVHPeWiGUTNhDGx8t0u8UpasYa8","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"94cfb9b2-32e1-46ed-b637-052af4e8108f","tokenDurationInMins":20}},"sharedPortal":{"name":"Wolfram Manufacturing Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}